clothing + accessories
RETURNS + SHIPPING
We understand that it's possible you might change your mind! So, if you are not 100% satisfied with your purchase, regular priced clothing may be returned.
Returns on regular priced merchandise will be accepted within 21 days from the original invoice date of your online purchase. Returned product must not be washed or worn and in original condition. Shipping and handling on returned merchandise will not be refunded.
At this time, we do not have the ability to do an exchange online. If you wish to exchange your piece for another on our site, we recommend purchasing the desired item and shipping back any items to be processed for a refund or online credit.
Please note: all sale merchandise, bags and jewelry are a FINAL SALE.
All orders are subject to a 8% PST & 5% GST charge as per the Province of Manitoba.
We ship within Canada via Canada Post. Unfortunately, at this time, we are not set up for international shipping.
* Within Manitoba - $6.99 flat rate
* Regular Ground Shipping outside of Manitoba (within Canada) - $9.99 flat rate
* Orders over $150 - FREE
HOW TO RETURN / EXCHANGE:
You have 21 days upon receiving your order to return your eligible item(s).
#1 - contact us via email (firstname.lastname@example.org) with the name of the item + reason for return
#2 - upon receiving your email, we will send you a confirmation approving the exchange and a return form which you must fill out and send back with your package
#3 - once you receive the confirmation, safely package the items, along with the return form and ship back to the store (please note: return shipping cost is NOT covered by Loka)
#4 - once your package has been received by us and fits our return guidelines, allow for 5-7 business days for the money to be transferred back to your account by your financial institution
1444 Corydon Avenue
Please account for the number of business days it will take to ship from your location to our doorstep. Returns must be received within 21 days of purchase.
If you are in the Winnipeg area and you want to save on postage, you are welcome to drop off your item(s) with your original receipt. However, the return is not processed in-store and will still require 5-7 business days for the money to be transferred back to your account by your financial institution.
If you have any questions regarding your exchange or return, please feel free to contact our team:
Loka Clothing & Accessories © 2014 | All Rights Reserved